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I will soon conclude a 3-year term as president of a 125-year-old private membership organization whose mission is social. I’ve been a member for 15 years and a Board member for 10 years. I’ve found the experience to be tremendously rewarding. I’ve made friends. I’ve further developed and refined my leadership skills.

I’ve been fortunate to preside over a Board that is comprised of top-drawer members who are committed to the organization and who’ve work diligently to develop strategies and plans that will sustain the group over the short- and long-term. I’m proud to say that throughout my presidency, I encouraged Board and Committee members to do their best work and then I got out of the way and let them do it.

To become an organization leader is to become its public face and unifying symbol to the members. Public speaking is part of the job. It is often necessary to offer words of inspiration and encouragement and verbally demonstrate that you as the leader embody the vision, mission and values of the organization. There will be impromptu speaking “opportunities” that arise and surprise! Someone asks you to say a few words.

Likewise, in the professional sector, one will be asked to speak ex tempore about business products and services. These speaking obligations may be unscheduled, but they are not completely unexpected, since one attends certain events with the desire to meet and greet peers and prospects and talk business. Still, how does one successfully make an unrehearsed speech and manage to sound reasonably informed and eloquent?

Finally, there are scheduled speaking opportunities, when one steps up to the podium and formally addresses an audience.Three types of speaking opportunities: how can you stand and deliver?

I. Let’s start with the easiest, the business meet and greet. This is where your elevator speech is delivered. You must decide which version to roll out. Are you being introduced to someone and asked what you do? Then your elevator speech will be conversational and limited to what the business provides, your role or title and the name of the organization. Give a general description of the outcomes or benefits of the service you provide or products you sell. Formulate a sentence that describes the business function and your role, with a focus on benefits and outcomes. Provide more information only if the person seeks more information. Make the encounter a dialogue by asking questions of your own, to determine whether this individual has a need for your products and services, or if you can refer this person to another of your colleagues and create a new relationship as you do.

2. I’ve unexpectedly been invited to address my organization members and I’ve done a good job. How did I do it? Primarily, I was fortunate to have a very good set-up introduction and beforehand, I was smart enough to listen and make note of key phrases on which I could launch a quick little speech. I’ve recognized good tag lines and themes that I could spin into a three-minute talk. The moral of the story is, a leader must anticipate public speaking obligations. Keep your antennae tuned for anecdotes or observations made by members or others that can be used as the basis of a quick talk.

3. Regarding scheduled presentations, I pass along to you my interpretation of a Power Point presentation template developed by Bahar Martonosi of Princeton University. You may find this template useful when auditioning for a prospective client or delivering a report of findings during a consulting assignment:

• Your name and the business name (1 slide)
• Project outline: work that the prospect would like performed (1 slide)
• Rationale: why is the project or problem important to the organization ( 1 – 2 slides)
• History: what has been done before (1- 2 slides)
• Method: your firm’s approach to the project or problem (1 – 3 slides)
• Results: the body of the talk. Present the key results and findings. Do not present all results or findings. (2 – 6 slides)
• Summary: (1 – 2 slides)
• Back-up: prepare slides that answer expected questions (1 – 3 slides)

Keep things simple and focus on a few important points. Repeat the key insights. Know your audience and adjust the presentation as needed. The post-presentation informal Q & A is very important.

Make eye contact, be approachable and it’s OK to smile (but this is business, not social, so know your role). Make your audience want to learn more.

Thanks for reading,

Kim

There are many definitions for presentations. When you present there are also many different modes you can focus on. Are you a facilitator or an educator? The mode of facilitator is often misused in the corporate world and interchanged with words like trainer and educator. Facilitation is an exceptional skill, once you learn this skill you can boost your productivity and it can make you a better presenter.

A true facilitator is all about creating an environment where people feel safe and able to share their ideas freely. I believe the facilitator’s role is to act as a conduit. The first process a facilitator will undertake is to create operating agreements with their audience. It is the facilitator’s role to remove any blockages and conflicts within the group. They allow the thought processes of the group to be processed and expressed. They are responsible for establishing an environment that does that.

If this is a mode you are interested in developing yourself, the main proficiencies for this mode include:

Removing personal agenda – a facilitator’s role is to set the agenda with the group, not be running their own personal agenda. It is more powerful to seek to fill the agenda of the team and you will be more engaging to your audience.

Creating trust – this can be established in many ways for a presenter. It can occur before the presentation with communications circulated to the attendees, it can be built into the introduction for the facilitator and it can also be established when the agenda is set.

Respecting diversity - valuing each person’s input and recognising the variety of expertise and experience within the audience is the sign of a great facilitator.

Having active listening skills – one of the most important skill for any facilitator is the need to be able to listen and process what the audience is saying … and quickly. Listening intently will assist this.

A good facilitator may take several hours or days to create an environment where all the work may finally come together in the last hour. Don’t be fooled … some may think a facilitator comes into a presentation or meeting unprepared but that is not the case. An exceptional facilitator spends time preparing by taking a comprehensive brief from the client, researching the group/audience they will be working with and determining the questions that need to be asked to facilitate the best environment.

A quick note: Many organisations choose to bring in external facilitators to work with teams to achieve objectives. An external facilitator is neutral, doesn’t participate in office politics and is not influenced by the management hierarchy. If you team is grid locked or not co-operating, an external facilitator can be a great solution for you.

In a true facilitation style you may not even have the first question for your audience! Every discussion is a question i.e. does this feel right for you? Every facilitator should have an arsenal of great questions in their tool kit. Those questions include:

How is that working for you?

How do you feel about that?

I’m having trouble understanding that?

Does anyone want to add anything to that?

What’s that a part of?

If you knew the answer to that, what would it be?

In your experience, is that correct?

Does that ring true for you?

What do you need to get more out of this?

So what else is coming up?

If you had more time, what would the answer be?

If you knew the answer, what would it look like?

What is the biggest problem with the world?

What is the biggest issue with the world?

Facilitators are able to hold the space in tension to understand. They don’t try to fill the silence. They are able to capture conversations, check people’s understanding and expose all opinions. Learning questioning techniques will increase your mastery of this mode.

Here is a Facilitation checklist for you to help build your skills in this mode ask yourself the following questions:

Do you have an arsenal of questions?

Are you an active listener?

Can you “hold the space” in the tension?

Can you continually ask questions rather than try and find solutions to the discussions?

When you master this facilitation mode you will become a more powerful and engaging presenter. This skill can assist you when you have a tough audience, when you need to change the environment and when you are helping a client find a solution.